- What makes our coffee different?
A few things.
Love for the Italian way. Their unpretentious balance of Arabica and Robusta makes simple, strong, espresso coffee that kicks you into gear.
Our capsules are made of 100% compostable materials that break down into non-toxic compounds in 12 weeks or less. They’re certified compostable by Vincotte with a Vincotte/OK Compost stamp of approval. On top of that: plant-based compostable materials use less energy and produce less greenhouse gases to Produce.
- What’s the difference between recyclable,
biodegradable and compostable?
Compostable — Breaks down in composting facilities
These products turn into CO2, water, inorganic compounds and biomass at composting facilities. It happens as fast as paper breaks down; in 90 days you wouldn’t recognize it anymore.
Biodegradable — Breaks down without oxygen
These products turn into CO2, water and biomass without oxygen. The timing is longer than compostable, but certainly much faster than the 1000 years it takes some plastics.
Recyclable — Can be remade into something else
These are products and materials that can be remade into something else. They may not break down, but they can be re-cast.
Still curious? We love this article that explains everything in more detail: http://earth911.com/earth911tv/e911tv-compostable-biodegradable-recyclable/
- What’s the shelf-life?
Because our capsule is compostable, our coffee is only guaranteed to be at its freshest for 10-12 months unopened.
- How do I discard of my compostable capsules?
If your city provides compostable bins, toss them there along with your food waste.
- What if I don’t have an industrial composter nearby?
Do you know what people who ask questions get? Answers. If you don’t have a composting facility nearby, use this tool to contact your local government officials to ask for one. Composting is critical to the future of waste management. In the meantime, you can throw the capsules in with your regular trash.
- What do I do with the rest of the packaging?
Place the plastic wrappers and our gorgeous boxes in the recycle bin please.
- Where can I learn more about composting?
- Which machines can I use Woken capsules in?
Suitable for Nespresso®* OriginalLine* machines, excluding professional machines and ‘built-in’ models.
- Can you get a little more specific about that?
Sure. Woken works with the following Nespresso®* OriginalLine coffee machines: Delonghi C190, D290, Citiz, Essenza, Maestria, U, Le Cube, Inissia, Latissima Plus, Latissima Pro, Latissima Touch, Pixie, KitchenAid and Prodigio.
- How do subscriptions work?
Sign up for subscriptions to receive your order at the same time each month. Reliable regularity means you never miss a cup. You’ll also receive a reminder email from us each time your coffee ships. You can choose between 40, 60, and 80 capsules per month. In the future, we’ll offer a wider choice of coffee blends and quantities.
- How do I change my subscription?
You can change the amount and type of coffee by logging into your account and choosing “change my subscription order.”
- Can I just buy by the box?
If things change, and you want to cancel your subscription, it’s easy. Log into your account and choose “cancel my subscription.” We don’t want to trick you into anything you don’t want.
- Can I cancel my subscription?
Of course you can! Simply click go to your My Account page to see your options.
- Where do you ship orders?
We ship coffee to the U.S. and Canada
- Once I’ve ordered, how many days until delivery?
Orders placed before 1pm EST will ship out the same day. Shipping time is based on your shipping address. Most orders will arrive within 3-5 business days.
- I haven’t received my order. What now?
Please contact us at firstname.lastname@example.org so we can figure out the issue and get you your coffee.
- What if my coffee arrives damaged?
So sorry! Email us at email@example.com and let us know you’ve got damaged goods.
If you are part of our subscription program, we’ll replace the coffee free of charge with shipping on us.
If you purchased coffee á la carte we can either replace the coffee free of charge and shipping costs or provide a refund. Please note your preference in your email to us.
In the U.S., ship it back immediately to this address:
1450 2nd Street
Santa Monica, CA 90402
In Canada, ship it back immediately to this address:
118 Hymus Blvd
Pointe-Claire, QC H9R 1E8, Canada
- How do I tell you how much I love your coffee?
You can let everyone know how much you love our coffee by leaving us a review here. We’ll reward you richly for your kind words in the form of consistently good coffee and special offers throughout the year.
- How do I tell you about something I don’t like?
We’re happy to help you with your coffee-related issues. We are really fast on email at firstname.lastname@example.org. You can also message us on Facebook.