Frequently Asked
Questions

Composting
Subscriptions
  • How do subscriptions work?

    Sign up for subscriptions to receive your order at the same time each month. Reliable regularity means you never miss a cup. You’ll also receive a reminder email from us each time your coffee ships. You can choose between 40, 60, and 80 capsules per month. In the future, we’ll offer a wider choice of coffee blends and quantities.

  • How do I change my subscription?

    You can change the amount and type of coffee by logging into your account and choosing “change my subscription order.”

  • Can I just buy by the box?

    If things change, and you want to cancel your subscription, it’s easy. Log into your account and choose “cancel my subscription.” We don’t want to trick you into anything you don’t want.

  • Can I cancel my subscription?

    Of course you can! Simply click go to your My Account page to see your options.

Payments
Shipping & Delivery
Refunds
  • What if my coffee arrives damaged?

    So sorry! Email us at support@woken.coffee and let us know you’ve got damaged goods.

    If you are part of our subscription program, we’ll replace the coffee free of charge with shipping on us.

    If you purchased coffee á la carte we can either replace the coffee free of charge and shipping costs or provide a refund. Please note your preference in your email to us.

    In the U.S., ship it back immediately to this address:
    Woken Coffee
    1450 2nd Street
    Santa Monica, CA 90402

    In Canada, ship it back immediately to this address:
    Woken Coffee
    118 Hymus Blvd
    Pointe-Claire, QC H9R 1E8, Canada

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